Thoughts on Culture

Does your team over-commit?

How often have you seen members of your team commit to something that they then don’t do? How often have you done it yourself? It’s not because *they* (ahem) are…

Are your communications tools actually destroying value?

I love Slack. From a collaboration perspective, I wish it’d been around a long time ago. But it’s contributing to an environment where everyone believes they have the right to…

“Employees First” isn’t the path to a successful business

Business Half-Truth #2: Look after your employees first. I’ve seen too many turn this into making customers a distant second (or third). Yes, team is important. And if you treat…

Focus on culture when your cash flow sucks is like focusing on dancing when you can’t breath

I’m all about the team and the culture. That, to me, is what differentiates businesses, what makes some great, others mediocre, and yet others appalling. But that greatness doesn’t happen…

Knowledge can destroy your business

Knowledge is power. I still hear this all the time. Sure there’s truth in it, but it’s also simplistic and dangerous. Knowledge hoarders are often bottlenecks. Sometimes intentionally so, knowing…

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