“Turn it into a process”. Most businesses I work with are either doing this, or live in shame because they’re not! I enjoyed Sam Carpenter’s Work the System. Along with The E-myth, it creates a compelling case for proceduralising what your business does. Rightly so. But the key justification I hear leaders cite for process […]
People and HR
Good people sometimes do bad things
Sadly, I all too often see criticism at work focus on the individual rather than their actions. While we contextualise our own actions, we generalise everyone else’s. For example, I was late because my train was delayed, but you were late because you’re disorganised and don’t build in contingency. Or my report wasn’t 100% because […]
Business is not a spreadsheet
I’ve worked in places where making the numbers right on a spreadsheet meant playing with people’s lives. I’ve also worked in places where supporting people’s lives made the numbers right on the spreadsheet. If you run a business, it’s your choice which way you want to go. It’s your choice what you make the priority. […]
Promotion into Management isn’t always the best thing for your stars
When you promote within your team, bear in mind that different jobs are suited to different personalities, and don’t expect your promoted star to instantly become a star manager. Sure, sometimes it happens. But the best salesperson doesn’t automatically become a great sales manager. The greatest developer doesn’t instantly become a great team lead. And […]
Your team MUST be able to disagree with you
I remember once having a really heated debate with one of my team members. We held strongly divergent views on how to proceed with some of the Intellectual Property we were creating. A fellow board member was there, and tried to shut the debate down. Afterwards, he asked me why I put up with a […]