My background is in data analysis, so I do and love numbers. I’m all for KPIs / MBOs / OKRs / BRBs / ROFLs etc. Except when they don’t work. Business leaders need to accept that there are many desirably outcomes for their companies and teams that can’t be easily measured. Leadership. Teamwork. Even customer […]
Execution
Great People or Great Processes?
Turn it into a process. Most businesses I work with are either doing this, or live in shame because they’re not! But can be an unhealthy obsession. I enjoyed Sam Carpenter’s Work the System. Along with The E-myth, it creates a compelling case for proceduralising what your business does. Rightly so. But the key justification […]
Decisions – Delay some, speed others through
Being decisive is a values business asset, especially for leaders and founders of businesses. For good reason – indecisiveness can kill businesses, projects and sometimes people. It’s the topic of much research and writing. I’m currently enjoying “The Little Black Book of Decision Making: Making Complex Decisions with Confidence in a Fast-Moving World”, kindly gifted […]
Does your team over-commit?
How often have you seen members of your team commit to something that they then don’t do? How often have you done it yourself? It’s not because *they* (ahem) are bad people, or even that they didn’t intend to do it. But simply that they’d only made only one commitment, rather than the 2 that […]
Are your communications tools actually destroying value?
I love Slack. From a collaboration perspective, I wish it’d been around a long time ago. But it’s contributing to an environment where everyone believes they have the right to disturb everyone else’s work and expect immediate responses. To be fair, I’ve seen email used the same way, with senior managers especially guilty of expecting […]